Data Privacy Policy
We value your privacy at Ever Field Systems
Data We Collect
If you reach out about corporate floral arrangements or gift services, we gather information you share willingly. This includes your name, business name, email, phone, delivery addresses, and any specific requirements for your floral needs. Payment details are collected at order time and are securely handled by our payment partners.
For corporate clients, we might obtain extra business data such as company registration details, preferred delivery timelines, and budget constraints to tailor our service to your business.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Ever Field Systems respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We are dedicated to safeguarding your personal data and deploy suitable technical and organizational safeguards to defend it. This covers protected data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to shield information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to personnel who require it to deliver services.
Although we deploy robust security measures, no online transmission method is 100% secure. We regularly update our security practices to counter evolving threats.
Your Privacy Rights
You hold meaningful rights over your personal data. Depending on relevant laws, you may be entitled to access, amend, erase, or limit how your data is used.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser preferences. However, turning off certain cookies may impact how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our website may include links to external websites or services. This privacy policy covers only Ever Field Systems and our site. We are not accountable for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding our handling of your information, please reach out to us.
Contact Us About Privacy
Ever Field Systems Privacy Team
111 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within roughly a week.